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Choice of agency (Step 1/6)

Select the entity, then the agency :

Area :

VISIT / EXPLORE (Step 2/6)

Did you easily find the Al Omrane agency?

Yes No

Are you satisfied with the external appearance of the agency visited?

Very satisfied Satisfied Unsatisfied Not at all satisfied

Have you found communication materials at the agency level?

Yes No i don't know

Are the advertising posters up to date?

Yes No I don't know

How do you assess the communication around the products ?

Very good Good Mean Insufficient Very insufficient

Did you find a reception (or orientation) agent/hostess when you arrived at the agency?

Yes No

Are you satisfied with the quality of reception at our point of sale?

Very satisfied Satisfied Unsatisfied Not at all satisfied

Were you given a visitor card?

Yes No

Was the sales advisor present when you arrived?

Yes No

How do you assess the waiting time before meeting the sales advisor?

Short medium Long

Did the sales consultant introduce himself before starting the interview?

Yes No

Does the sales consultant speak with neat and polite language?

Yes No

Did the sales advisor inform you about the products available in line with your needs?

Yes No The product was not available

Are you satisfied with the adequacy of the product offer with its standing?

Very satisfied Satisfied Unsatisfied Not at all satisfied

How do you assess the location of the property?

	Accessibility	Availability of transportation	Availability of proximity services
Very satisfied
Satisfied
Unsatisfied
Not at all satisfied

CUSTOMER EXPERIENCE EVALUATION (Step 3/6)

Have you been able to acquire a property from Groupe Al Omrane?

Yes No

Are you satisfied with the support of the sales consultant during the realization of the sale?

	Good listening	Understanding of the need	Quality of responses	Visiting places	Provide adequate information	Accompaniement
Very satisfied
Satisfied
Unsatisfied
Not at all satisfied

Are you satisfied with our business procedures?

	purchase conditions	Documents required	payment schedule	matches
Very satisfied
Satisfied
Unsatisfied
Not at all satisfied

AFTER SALES SERVICE (Step 4/6)

Are you satisfied with the conformity of the product delivered ?

Very satisfied Satisfied Unsatisfied Not at all satisfied

Are you satisfied with the delivery of your property?

	Deadlines	After sales service
Very satisfied
Satisfied
Unsatisfied
Not at all satisfied
Not applicable

Have you filed a complaint?

Yes No

Through which channel?

Headquarters of the Al Omrane company

Commercial agency / Sales office

Website

Customer Relations Center

Mail or e-mail

Portal Chikaya.ma

other

What was the subject of your complaint?

After-sales service Request for administrative documents (land title, delivery, etc.) Late delivery Non-compliance of an offer or advertisement Bad behavior by a staff member Unreachable sales consultant No callback by a sales advisor Other

GENERAL ASSESSMENT (Step 5/6)

On a scale of 1 to 10, how would you rate your overall experience with Le Groupe Al Omrane ?

On a scale of 1 to 10, would you recommend the Al Omrane Group to your relatives or acquaintances?

What are your main expectations and recommendations to help us improve our products and services?

Would you like to be contacted by the Al Omrane Group? (Optional)

Yes No

General appreciation (Step 6/6)

Please share your overall feedback on the service provided by Al Omrane.